To start a return, you must contact us at and provide your order number as well as the reason for returning the item.

Non-defective merchandise that have not been installed can be returned for a refund within 14 days of purchase, provided that the item is in new condition, uninstalled, and in its original packaging. The buyer is responsible for the cost of return shipping and a 35% restocking fee will be applied. Original shipping is not refunded either.

Defective or damaged products need to be reported within 5 business days.

Cancellations must be made via telephone or email. Once an order is placed a customer will incur a 5% cancellation if they desire to cancel. If the item has already shipped. Standard restocking fee will apply.

All recessed housing products and Siemens items, including assembly items like Nora Iolites, Pearls, emergency backup fixtures, etc., are final sale and cannot be returned.

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